We, Courtesy Taxis (“we” “our” or “us”) with our registered office address at 77A Prince of Wales Road Norwich NR33PP are fully committed to respecting your privacy and to protecting any information you provide to us. We treat both privacy and security as a priority and make every effort to ensure that all the information provided by you is protected. This Data Protection Notice (the “Notice”) exists to respect and protect the privacy of all users of the services provided by us (the “Services”) and is intended to inform you about the way that we treat your personal data.

1. SCOPE OF NOTICE
This Notice applies in relation to the provision of the Services and in particular to your use of, or engagement with, any or all of the following (as applicable):
1. the Courtesy Taxis software application the “Courtesy Taxis Norwich App”
2. the Courtesy Taxis website www.courtesytaxis.com
3. any other communications (whether over telephone, email, SMS message or otherwise) between you and Courtesy Taxis in connection with the provision of the Services.

This Notice sets out the basis on which any personal data we collect from you or that you provide to us, in connection with your use of the Services (“Personal Data”), will be processed by us or our third-party service providers. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the EU General Data Protection Regulation (the “GDPR”), the controller of your Personal Data is Courtesy Taxis Our Data Protection Officer or Privacy Compliance Manager is Mark J Streeter.

2. YOUR PERSONAL DATA COLLECTED AND PROCESSED
IMPORTANT: Please note that the below list of Personal Data, while intended to be as complete and accurate as reasonably possible, is not exhaustive and may be updated from time to time in accordance with Section 10 of this Notice.

1. We may collect and process some or all of the following Personal Data about you (as applicable):

3. HOW AND WHY WE PROCESS YOUR PERSONAL DATA
We, Courtesy Taxis, in our capacity as controller, use the information held about you on the following lawful bases and for the following purposes:

Legal Basics

Service Providers: Service providers who may use this information to assist with the provision and improvement of the Services. In particular, we will share your personal data with Taxi Alliance Software Limited AND / OR Coolnagour Limited t/a iCabbi who provide software support services to us in order to facilitate the provision of the Services to you.

Our Service Provider may log certain information concerning your use of the App or Website in relation to activities connected with the use of the Services. This information is logged for the purpose of providing the Services. The information gathered is then aggregated and anonymised. From the anonymised information collected, statistics may be compiled in the form of percentages and/or figures relating to users’ interaction with the Services. As a service, certain anonymised statistical information may be supplied to third parties in order to help them understand the likes, dislikes, trends, habits and behaviour of Service users.

Advertisers: We may provide advertisers with anonymous (not individual) aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We do not disclose information about identifiable individuals to our advertisers.

Courtesy taxis Group: We may disclose your personal information to other members of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

Law Enforcement Agencies: We may disclose your information if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.

Buyers and Sellers of Business Assets: If Courtesy Taxis or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.

5. LINKS TO THIRD PARTY WEBSITES
The App or Website may contain links to and from the websites of our partner networks, advertisers and service providers. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own data protection notices and that we do not accept any responsibility or liability for these notices or for any Personal Data that may be collected through these websites or services, such as contact and location data. Please check these notices before you submit any personal data to these websites or use any such third party services.

6. STORING AND TRANSFERS OF YOUR PERSONAL DATA
We may transfer your Personal Data outside the European Economic Area (“EEA”). Certain of our third party service providers who process your Personal Data on our behalf may transfer your Personal Data outside the EEA to a country that does not provide an adequate level of protection to your Personal Data.

Where such transfers occur, it is our policy that: (i) they do not occur without our prior written authority; and (b) that an appropriate transfer agreement such as the Standard Contractual Clauses or other transfer mechanism approved by the European Commission and supervisory authorities is put in place to protect your Personal Data. If you would like to find out more about any such transfer, please contact our privacy manager M J Streeter. All information you provide to us is stored on our secure servers or the servers of our service providers, contractors or suppliers. Where we have given you (or where you have chosen) a password that enables you to access the App or Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

7. HOW LONG WE KEEP YOUR PERSONAL DATA FOR
Courtesy Taxis will keep your Personal Data for as long as you use the App or Website and for a period of 7 years after you delete your account.

Please note that in certain circumstances, we may hold your Personal Data for a longer period, for example, if we are processing an ongoing claim or believe in good faith that the law or a relevant regulator may reasonably in our view expect or require us to preserve your data.

8. YOUR RIGHTS & HOW TO EXERCISE THEM
You have a number of rights in relation to your Personal Data which are set out in this Section 8. In particular these rights include the right to object to processing of your personal data where that processing is carried out for our legitimate interests. Note that in certain circumstances, these rights might not be absolute.

You can exercise any of these rights by submitting a request in writing to citycars.ltd@btconnect.com].

You also have the right to lodge a complaint with the Information Commissioner\’s Office or Data Protection Commission with regards to the processing of your personal data by us. For further information see https://ico.org.uk/ or www.dataprotection.ie

9. AGE RESTRICTION
Individuals under the age of 18 are not eligible to use the Services and must not attempt to register and/or submit any personal information to us. We do not knowingly collect personal information from any person who is under the age of 18 or allow them to register. If it comes to our attention that we have collected personal data from a person under the age of 18, we will delete this information as soon as reasonably possible. If you have reason to believe that this has occurred, please contact us at Courtesy Taxis.

10. CHANGES TO THIS NOTICE & QUESTIONS
Any material changes we may make to the Notice in the future will be notified to you by e-mail or pop-up notification when you next start the App or visit the Website. The new Notice may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Website.

If at any time we decide to use your Personal Data in a manner significantly different from that stated in this notice, or otherwise disclosed to you at the time it was collected, we will notify you by email and you will have a choice as to whether or not we use your Personal Data in the new manner.

Questions, comments and requests regarding this Notice and the way your Personal Data is being used or processed by us are welcomed and should be submitted to our Data Protection Office OR Privacy Compliance Manager in writing, to markjstreeter@btconnect.com